Protection of Users in the Platform Economy: A European Perspective

This report aims to investigate the current gaps in protection suffered by users of the platform economy in Europe and to propose legal solutions. The research particularly focuses on the inequalities (understood as information asymmetries affecting the weak party) and unfair practices experienced by end-users (consumers) and providers (workers) of online platforms. The study explores both the demand side i.e. the relationship between the platform and its end-users and the supply side i.e. relationship between the platform and workers operating online.

This report was co-authored by Cynthia Delrong, Rossana Ducato, Anne-Grace Kleczewski, Enguerrand Marique, Alain Strowel and Céline Wattecamps

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